Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services:

A. Personal Information You Provide Directly

• Contact & Booking Information: When you make a booking or inquiry, we collect your name, email address, phone number, billing address, passport details (if required for travel), and payment card information.
• Travel Preferences: Information such as frequent flyer numbers, seat preferences, meal requests, and special assistance needs.
• Communications: Any information you provide when you contact our customer support team (by phone at +1 863 378 3435 or via our website), including call recordings for quality and training purposes.

B. Information Collected Automatically

• Usage Data: IP address, browser type, operating system, pages visited, time and date of visit, and referring website addresses.
• Device Information: Information about the device you use to access our Site.

C. Information from Third Parties

We may receive information about you from third-party payment processors or verification services to complete a transaction.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To process and confirm your flight, hotel, car rental, or cruise reservations. This includes issuing e-tickets and booking confirmations to the email address you provide.
• Payment Processing: To securely process your payments via our encrypted payment gateway. We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.
• Customer Support: To respond to your inquiries, provide 24/7 live support, and assist with changes, cancellations, or other post-booking issues.
• Service Improvement: To analyze trends and improve our website, user experience, and service offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Travel Suppliers: We share necessary booking information with airlines, hotels, cruise lines, and car rental providers to complete your reservation. Sky2Road acts as a travel agent for these suppliers, and your booking is subject to their specific terms and conditions.
• Service Providers: We share information with trusted third-party vendors who assist us in operating our website, processing payments, and providing customer support.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously. All payments are processed through a secure, encrypted payment gateway compliant with industry standards (e.g., PCI DSS). However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Site may not function properly.

6. Your Privacy Rights

Depending on your location (e.g., residents of the European Economic Area, United Kingdom, or California), you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. However, you may opt out of any future sharing of your information for targeted advertising purposes by contacting us.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 8.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Contact Us

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.